3. Be Sincere. Starting with the greeting, conversations over the phone must be sincere. Say hello and be genuine. Try to avoid scripted greetings as most sound artificial and inauthentic. Include the company’s name, your name, and offer your assistance as soon as you answer the phone. Get into a routine and set aside time throughout the day to respond to enquires, make it an important item. Try to respond to email leads in the morning, this way you can reply to people who have sent a message yesterday evening. Perhaps another option would be first thing after lunch and then close of play that day. It only takes one mistake to lose a customer, and it takes 12 positive experiences to make up for that 1 negative instance. A study by Oracle claims that 89% of people stopped doing business with a company after a poor customer experience, and 86% of the customers are willing to pay more for better customer service. It’s always easier when a friend or client recommends your products or services to someone else. This is one of the reasons why customer referrals matter and should be an integral part of your sales and marketing plan. Here are some more reasons to consider. Word of mouth is the primary factor behind 20 to 50 percent of all purchasing Enquiries are an important part of any business, especially small businesses that thrive on repeat customers or businesses with loyal customers who are willing to refer friends and family. Whether 8. I’m Just Checking In to See If. “I’m just checking to see if” is a calm and polite alternative to “I just wanted to follow up.”. Moreover, we might also be able to use it when we want to offer some assistance to the person we are emailing. Usually, they’ll be happy to reply shortly after you send it. .

how to follow up customer enquiries